Outage in Piano Software
Piano Audience/Insight: UI, /traffic API unavailable
Resolved Major
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Outage Details
/traffic/* APIs are currently unavailable. Due to this incident, Piano Insight UI is unavailable, and Audience UI is also partially affected.
Components affected
Piano Software Piano Insight Dashboard Piano Software Piano DMP Dashboard Piano Software API Endpoints - cxense - api.cxense.comLatest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 06/24/2025 05:18PM
We observed full restoration of the dashboard and API availability for Insights. This incident has been resolved.
MONITORING
about 16 hours ago - at 06/24/2025 08:08AM
A fix has been applied, and we are observing a gradual restoration of functionality to normal levels. We are actively monitoring the results.
IDENTIFIED
about 18 hours ago - at 06/24/2025 05:49AM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 06/23/2025 02:31PM
Our team is still seeing issues after the initial fix and is continuing to pursue other solutions. We will continue to provide updates via this channel.
MONITORING
1 day ago - at 06/23/2025 01:51PM
An initial fix has been deployed that has reduced error rates to zero. Our team is applying additional changes to ensure stability and monitoring the results.
IDENTIFIED
1 day ago - at 06/23/2025 12:46PM
Our team is continuing to investigate the issue and expects to provide a new update within the next two hours.
IDENTIFIED
1 day ago - at 06/23/2025 09:56AM
The issue has been identified and a fix is in progress.
INVESTIGATING
1 day ago - at 06/23/2025 09:27AM
/traffic/* APIs are currently unavailable. Due to this incident, Piano Insight UI is unavailable, and Audience UI is also partially affected.
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