Outage in Piano Software
Segment lookup failing in US region
Resolved MinorIncident Report
Audience Segment lookup is failing in the US region (/profile/user/segment and /segment/lookup APIs not returning results)
The issue also affects Composer's user segmentation based on Audience segments. (US region only)
Engineers are investigating.
Components affected
Piano Software API Endpoints - cxense - api.cxense.com Piano Software Composer Experience Execution - US
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/08/2025 08:19AM
This incident has been resolved.
MONITORING
3 months ago - at 07/08/2025 07:06AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 07/08/2025 06:10AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 07/08/2025 05:59AM
Audience Segment lookup is failing in the US region (/profile/user/segment and /segment/lookup APIs not returning results)
The issue also affects Composer's user segmentation based on Audience segments. (US region only)
Engineers are investigating.
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