Outage in Piano Software
Composer segmentation issues [EU region]
Minor
January 12, 2026 - Started about 12 hours ago
Official incident page
Official incident page
Incident Report
Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 9 hours ago - at 01/12/2026 02:55PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 10 hours ago - at 01/12/2026 02:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 12 hours ago - at 01/12/2026 12:07PM
Composer is experiencing a service incident affecting DMP segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
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