7 Yarra Street, Geelong

Power had been intentionally disconnected from DGtek equipment. Power has been reconnected, and services restored.

The Building Manager has advised that the power issue has been resolved, however DGtek network equipment remains offline. A DGtek field engineer has been dispatched to investigate further.

The Building Manager has advised there is flooding from Level 17 and, and power has been shut down in the risers. DGtek has been informed that this will take couple of hours to fix and they are working with the electrical company to rectify the issue.

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.