Outage in Pineapple Network

570 Lygon Street

Resolved Minor
August 09, 2025 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 08/09/2025 12:50PM

This incident has been resolved. The root cause was a power outage.

INVESTIGATING about 10 hours ago - at 08/09/2025 09:04AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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