Outage in Pineapple Network
668 Bourke Street , 3000 Melbourne
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/22/2026 08:45AM
Faulty devices have been replaced and the services are back online.
IDENTIFIED
about 1 month ago - at 06/22/2026 05:27AM
Field Engineer attended the site and identified that the network devices located at Level 1 and Level 12 failed to recover following the building power outage. The engineers are currently preparing to replace both devices to restore services as soon as possible.
INVESTIGATING
about 1 month ago - at 06/22/2026 03:56AM
Field Engineer has been dispatched to the site for further investigation. More updates will be posted as they become available.
INVESTIGATING
about 1 month ago - at 06/22/2026 03:26AM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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