Outage in Pineapple Network
10 Tennyson Street, St Kilda
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/02/2026 04:58AM
This incident has been resolved.
MONITORING
about 1 month ago - at 07/02/2026 03:08AM
Access to the equipment cabinet has been secured, and a fix has been applied to the network device. All services have now been restored and are back online.
INVESTIGATING
about 1 month ago - at 07/02/2026 02:28AM
The field engineer has arrived on site and is currently waiting to receive the access keys for the network equipment cabinet in order to proceed with the required work.
INVESTIGATING
about 1 month ago - at 07/02/2026 01:49AM
Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
INVESTIGATING
about 1 month ago - at 07/02/2026 01:30AM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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