Outage in Pix4D
Issue in processing of point cloud
Resolved MajorIncident Report
We observe an issue with the processing of point cloud for online visualization, and we are investigating.
Components affected
Pix4D PIX4Dreact Pix4D PIX4Dsurvey Pix4D PIX4Dcatch Pix4D PIX4Dcloud Pix4D PIX4Dengine Cloud API Pix4D PIX4Dfields Pix4D PIX4Dinspect Pix4D PIX4Dmapper Pix4D PIX4Dmatic
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 09/21/2023 08:37AM
The incident is resolved.
All point cloud conversions have be re-triggered with the fix in place and are either in progress or already done.
MONITORING
about 2 years ago - at 09/21/2023 06:43AM
A fix has been implemented and we will reprocess all the point clouds for the affected projects.
IDENTIFIED
about 2 years ago - at 09/21/2023 06:37AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 years ago - at 09/21/2023 06:35AM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 09/21/2023 06:05AM
We observe an issue with the processing of point cloud for online visualization, and we are investigating.
Latest Pix4D outages
Engine API outage - about 1 month ago
Elevated API Errors - 11 months ago
Elevated API Errors - 11 months ago
Cloud elevated error rates - about 1 year ago
Elevated API Errors on License check - over 1 year ago
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