Outage in Pix4D
Issue in processing of point cloud
Resolved MajorIncident Report
We observe an issue with the processing of point cloud for online visualization, and we are investigating.
Components affected
Pix4D PIX4Dcatch Pix4D PIX4Dcloud Pix4D PIX4Dengine Cloud API Pix4D PIX4Dfields Pix4D PIX4Dinspect Pix4D PIX4Dmapper Pix4D PIX4Dmatic Pix4D PIX4Dreact Pix4D PIX4DsurveyNeed to monitor Pix4D outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/21/2023 08:37AM
The incident is resolved.
All point cloud conversions have be re-triggered with the fix in place and are either in progress or already done.
MONITORING
over 2 years ago - at 09/21/2023 06:43AM
A fix has been implemented and we will reprocess all the point clouds for the affected projects.
IDENTIFIED
over 2 years ago - at 09/21/2023 06:37AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 09/21/2023 06:35AM
We are continuing to investigate this issue.
INVESTIGATING
over 2 years ago - at 09/21/2023 06:05AM
We observe an issue with the processing of point cloud for online visualization, and we are investigating.
Latest Pix4D outages
Cloud API and site down - 4 days ago
High database load - 3 months ago
High database load - 3 months ago
Engine API outage - 5 months ago
Elevated API Errors - about 1 year ago
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