Outage in Pix4D

High database load

Resolved Minor

November 10, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently observing a high load on our database, we are investigating the cause.

Components affected

Pix4D Licensing system Pix4D PIX4Dcloud Pix4D PIX4Dengine Cloud API

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/10/2025 11:04AM

We are closing the incident as resolved.

MONITORING 3 months ago - at 11/10/2025 10:31AM

The fix has been applied and the load decreased immediately. This change was a modification we did not rollback entirely on Friday. We are monitoring the situation.

IDENTIFIED 3 months ago - at 11/10/2025 09:54AM

We found the issue and are working on deploying a patch.

INVESTIGATING 3 months ago - at 11/10/2025 08:17AM

We are currently observing a high load on our database, we are investigating the cause.

Latest Pix4D outages

Cloud API and site down - 4 days ago

High database load - 3 months ago

Engine API outage - 5 months ago

Elevated API Errors - about 1 year ago

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