Outage in Pix4D

High database load

Resolved Minor
November 07, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently observing a high load on our database, we are investigating the cause.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/07/2025 04:11PM

The load is resolved now. The incident is closed now.

MONITORING about 1 month ago - at 11/07/2025 03:25PM

The mitigation is fully in place. We are continuing to monitor the situation to ensure the database load remains stable.

MONITORING about 1 month ago - at 11/07/2025 03:19PM

The mitigation is not yet fully deployed. The load is getting better but still not at its nominal level.

MONITORING about 1 month ago - at 11/07/2025 02:41PM

The mitigation is being deployed. We are monitoring the load to ensure it will come back to its nominal level.

IDENTIFIED about 1 month ago - at 11/07/2025 02:19PM

The issue has been identified and we working to mitigate it as it slows down the API response time.

INVESTIGATING about 1 month ago - at 11/07/2025 01:52PM

We are currently observing a high load on our database, we are investigating the cause.

Latest Pix4D outages

High database load - about 1 month ago
Engine API outage - 3 months ago
Elevated API Errors - about 1 year ago
Elevated API Errors - about 1 year ago
Cloud elevated error rates - about 1 year ago

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