Outage in Pix4D
Elevated API Errors
Resolved MajorIncident Report
We're experiencing an elevated level of API errors and are currently investigating the issue.
Components affected
Pix4D Licensing system Pix4D PIX4Dcatch Pix4D PIX4Dcloud Pix4D PIX4Dengine Cloud API Pix4D PIX4Dfields Pix4D PIX4Dmapper Pix4D PIX4Dmatic Pix4D PIX4Dreact Pix4D PIX4DsurveyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/23/2026 02:02PM
All cloud services are fully operational and stable.
We apologize for the inconvenience caused by the outage.
MONITORING
22 days ago - at 04/22/2026 09:13AM
All cloud services are fully operational and stable.
We have released PIX4Dcatch iOS version 2.23, which contains a permanent fix for the feature outages experienced in version 2.22.0.
Action Required: to restore full functionality, please visit the App Store and update PIX4Dcatch to version 2.23.
We appreciate your patience while we worked to resolve this.
MONITORING
22 days ago - at 04/21/2026 03:19PM
We have restored most of the cloud services, and we are monitoring their status.
Engineers are still working on a fix for Catch iOS 2.22.0. Some Catch features are disabled in this version.
INVESTIGATING
22 days ago - at 04/21/2026 12:40PM
We have identified the root cause of the incident.
INVESTIGATING
22 days ago - at 04/21/2026 10:27AM
We are continuing to investigate the issue.
INVESTIGATING
23 days ago - at 04/21/2026 07:35AM
We're experiencing an elevated level of API errors and are currently investigating the issue.
Latest Pix4D outages
Cloud UI - annotations unexpectedly deleted - 3 months ago
Cloud API and site down - 4 months ago
High database load - 6 months ago
High database load - 6 months ago
Engine API outage - 8 months ago
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