Outage in Pix4D

Cloud UI - annotations unexpectedly deleted

Resolved Minor

February 11, 2026 - Started 6 days ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating the issue.

Components affected

Pix4D PIX4Dcatch Pix4D PIX4Dcloud

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 02/13/2026 12:34PM

We have restored the annotations that were deleted during the time of the incident. We recommend refreshing the affected datasets.

MONITORING 3 days ago - at 02/13/2026 09:45AM

We have fixed the visual glitches of all affected datasets. We are proceeding with restoring the annotations of the affected datasets.

MONITORING 4 days ago - at 02/12/2026 03:38PM

We have identified a solution to restore deleted annotations and fix visual glitches. We are currently running tests.

MONITORING 4 days ago - at 02/12/2026 09:02AM

We are investigating solutions to restore the deleted annotations. We will communicate with the affected organizations.

MONITORING 5 days ago - at 02/11/2026 05:27PM

Annotations were unexpectedly deleted for datasets where new annotations were created during the time of the incident.
A fix has been implemented, so no more annotations will be unexpectedly deleted.

INVESTIGATING 5 days ago - at 02/11/2026 05:19PM

We are currently investigating the issue.

Latest Pix4D outages

Cloud API and site down - 25 days ago

High database load - 3 months ago

Engine API outage - 5 months ago

Elevated API Errors - about 1 year ago

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