Outage in Planet DDS
DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
Resolved MinorIncident Report
Summary AI Generated
DentalXChange experienced a service degradation that impacted claim processing on Planet DDS's Denticon and Cloud 9 platforms for approximately 1.1 hours. The issue affected Eligibility & Claims functionality while DentalXChange worked to identify and resolve the root cause. Service was confirmed restored to normal, with Planet DDS continuing to monitor for any further impact.
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
Components affected
Planet DDS Eligibility and Claims (DentalXchange) Planet DDS Eligibility & ClaimsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 09/01/2026 02:07PM
Service has been confirmed as returning to normal. We will continue to monitor for any additional impact reports.
MONITORING
15 days ago - at 09/01/2026 01:07PM
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
MONITORING
15 days ago - at 09/01/2026 01:05PM
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
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