Outage in Planet DDS
Denticon login issues.
Resolved MajorIncident Report
Summary AI Generated
Denticon experienced a major outage lasting approximately 15 minutes on September 11, 2026, preventing users from logging into the platform. The incident affected all major components, including Practice Management, Patient Communication, Analytics, Reporting, Imaging, API, Payment Processing, Patient-Facing Applications, and Eligibility and Claims. The issue was identified and resolved within the same timeframe.
We are aware that some users may be experiencing difficulty in accessing Denticon.
We are working to remedy the issue.
Components affected
Planet DDS Practice Management Planet DDS Patient Communication Planet DDS Practice Analytics Planet DDS Reports Planet DDS Imaging (Apteryx) Planet DDS API (Existing, New) Planet DDS Payment Processing Planet DDS Patient Facing Application Planet DDS Eligibility and Claims (DentalXchange)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/12/2026 01:11AM
This incident has been resolved.
INVESTIGATING
5 days ago - at 09/12/2026 12:58AM
We are aware that some users may be experiencing difficulty in accessing Denticon.
We are working to remedy the issue.
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