Outage in Planet DDS
Cloud 9 performance issues
Resolved MinorIncident Report
Summary AI Generated
Planet DDS's Cloud 9 platform experienced slow performance affecting the Patient Portal on September 4, 2026. Remedial work was carried out promptly, and the incident was resolved within approximately 15 minutes.
We are aware that some users may be experiencing slow performance while using Cloud 9.
We are carrying out remedial work to restore service and expect service to resume imminantly.
Components affected
Planet DDS Patient PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/04/2026 02:31PM
This incident has been resolved.
IDENTIFIED
12 days ago - at 09/04/2026 02:20PM
We are aware that some users may be experiencing slow performance while using Cloud 9.
We are carrying out remedial work to restore service and expect service to resume imminantly.
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