Outage in Planning Center

Emails not being delivered to a few specific domains

Resolved Minor
September 25, 2023 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

We are investigating a few reports of emails not being delivered to some domains. We are working to validate that and determine which domains are being affected. We will post back later once we have more details.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/28/2023 04:09AM

We've worked with our email provider to lift the domain blocks; emails to affected domains are being delivered again. Thank you for your patience!

INVESTIGATING about 1 year ago - at 09/25/2023 10:24PM

We have identified that some emails are being blocked, but not due to any changes we have made. The changes seem to be due to changes to the infrastructure of our email provider. We are actively working with them to determine the scope of the impact, and how to resolve it as quickly as possible.

INVESTIGATING about 1 year ago - at 09/25/2023 05:08PM

We are investigating a few reports of emails not being delivered to some domains. We are working to validate that and determine which domains are being affected. We will post back later once we have more details.

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