Outage in PocketSmith

Unexpected outage for Australian feeds

Resolved Major
November 28, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an outage with our service provider Basiq which is causing Australian feeds in PocketSmith to fail syncing with an 'Internal error'. We expect the issue to be resolved shortly. Once resolved, your feeds will start successfully syncing and any new data will flow in then. Thanks for your patience while Basiq resolve this outage.
Components affected
PocketSmith Bank Feeds
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/28/2024 11:13PM

The outage at Basiq has been resolved, and feeds will now be able to sync successfully.

IDENTIFIED 4 months ago - at 11/28/2024 08:09PM

We have identified an outage with our service provider Basiq which is causing Australian feeds in PocketSmith to fail syncing with an 'Internal error'.

We expect the issue to be resolved shortly. Once resolved, your feeds will start successfully syncing and any new data will flow in then.

Thanks for your patience while Basiq resolve this outage.

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