Outage in PocketSmith

Unexpected outage

Resolved Major
July 29, 2025 - Started 8 days ago - Lasted about 4 hours
Official incident page

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Outage Details

PocketSmith is currently experiencing an unexpected outage. We're investigating, and will provide updates as soon as we know more.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 07/29/2025 01:26AM

All jobs have been reprocessed successfully, and everything is now back to normal again. Thanks again for your patience during this unexpected outage!

MONITORING 8 days ago - at 07/28/2025 10:47PM

Things are returning to normal in general, though we're still seeing some performance issues, and we have a significant backlog of jobs to reprocess following the outage. We're continuing to work on this side to return things to normal, and will update when everything is fully functional again. We appreciate your patience!

IDENTIFIED 8 days ago - at 07/28/2025 10:30PM

The application is now up again, however some functionality is still not available, such as bank feeds. We're continuing to investigate and apply fixes.

IDENTIFIED 8 days ago - at 07/28/2025 10:08PM

Our upstream providers are applying fixes on their side of things, and though we're seeing some improvement, the overall application still remains down. Will update again soon.

IDENTIFIED 8 days ago - at 07/28/2025 09:50PM

We've identified that the issue exists with the networking layer at our upstream provider. We're in touch with them to get the issue fixed, and will update here as soon as we know more.

INVESTIGATING 8 days ago - at 07/28/2025 09:44PM

PocketSmith is currently experiencing an unexpected outage. We're investigating, and will provide updates as soon as we know more.

Latest PocketSmith outages

Unexpected feeds outage - 5 months ago

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