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Outage in PocketSmith

Bank feeds delayed due to networking issue

Resolved Major
January 09, 2026 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Our upstream networking provider is experiencing some issues at present, resulting in delays for bank feed syncing and bringing transactions in from synced feeds. We're currently working with the upstream provider to resolve the situation, and will update here when we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/09/2026 10:35AM

Everything is confirmed working well now. Thanks for your patience while this incident was resolved!

MONITORING about 1 month ago - at 01/09/2026 10:08AM

Queues have cleared and everything is now back to normal. We'll continue monitoring for a bit, then call the incident resolved once it's confirmed that everything is fine.

IDENTIFIED about 1 month ago - at 01/09/2026 09:22AM

The bank feed transaction update queues are starting to clear now, and things are beginning to flow normally again. We're continuing to monitor progress and will update here once things have been fully resolved.

IDENTIFIED about 1 month ago - at 01/09/2026 08:28AM

Feed syncs appear to be completing without issue, however there is still a significant delay in new transactions coming into PocketSmith. We're continuing to work with our upstream provider, and will provide updates as they come to hand.

IDENTIFIED about 1 month ago - at 01/09/2026 08:28AM

Our upstream networking provider is experiencing some issues at present, resulting in delays for bank feed syncing and bringing transactions in from synced feeds. We're currently working with the upstream provider to resolve the situation, and will update here when we have more information.

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