Outage in PocketSmith

Unexpected outage of Australian CDR feeds

Resolved Major

November 29, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are again today experiencing an outage with our service provider Basiq, who provide PocketSmith's Australian CDR feeds. The outage is the same issue we experienced yesterday. Affected feeds may show an 'Internal error' in PocketSmith. Basiq have been alerted and we expect them to respond shortly. Once the issue has been rectified, feeds will return to syncing normally and any new data will flow in then.

Components affected

PocketSmith Bank Feeds

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/29/2024 11:58PM

Basiq have resolved the outage and affected feeds will now sync successfully on their next attempt.

Thanks for your patience and apologies for the inconvenience.

IDENTIFIED about 1 year ago - at 11/29/2024 10:47PM

We are again today experiencing an outage with our service provider Basiq, who provide PocketSmith's Australian CDR feeds. The outage is the same issue we experienced yesterday.

Affected feeds may show an 'Internal error' in PocketSmith.

Basiq have been alerted and we expect them to respond shortly.

Once the issue has been rectified, feeds will return to syncing normally and any new data will flow in then.

Latest PocketSmith outages

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Unexpected outage for some feeds - 9 months ago

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