Outage in PocketSmith

Unexpected feeds outage

Resolved Major
March 11, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing an outage affecting feeds in PocketSmith. During this time, you will be unable to manage and sync your existing feeds, or add new ones. The issue is with our hosting provider for this system, we are working diligently with them. PocketSmith remains operational, and all existing data imported remains available.
Components affected
PocketSmith Bank Feeds
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/12/2025 01:40AM

We're satisfied that things are now back to normal for feeds. We're sorry for the inconvenience caused, and appreciate your patience during the outage.

MONITORING about 2 months ago - at 03/11/2025 10:58PM

Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!

MONITORING about 2 months ago - at 03/11/2025 10:57PM

Feeds are now back up for everyone, and we're monitoring that everything is operating normally. Once we've observed stability over the next hour, we'll close this incident. Thanks for all your patience during this unexpected downtime!

IDENTIFIED about 2 months ago - at 03/11/2025 10:33PM

Mitigations are now in place, and we're performing final tests before switching the feeds system back to live. More updates soon.

IDENTIFIED about 2 months ago - at 03/11/2025 09:13PM

Multiple mitigations are currently being put in place to get your feeds in PocketSmith operational again. We're working hard on getting these up and running, and will update again soon.

INVESTIGATING about 2 months ago - at 03/11/2025 06:07PM

We are currently experiencing an outage affecting feeds in PocketSmith. During this time, you will be unable to manage and sync your existing feeds, or add new ones.

The issue is with our hosting provider for this system, we are working diligently with them.

PocketSmith remains operational, and all existing data imported remains available.

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