Outage in PointClickCare

ISO-G Performance Degradation

Resolved Minor

April 11, 2024 - Started almost 2 years ago - Lasted about 4 hours

Incident Report

Teams are investigating an issue causing a performance degradation to ISO-G, further updates to follow

Components affected

PointClickCare Senior Care EHR Application PointClickCare Integrated Messaging Service

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Latest Updates ( sorted recent to last )

almost 2 years ago - at 04/11/2024 05:38PM

Teams are investigating an issue causing a performance degradation to ISO-G, further updates to follow

almost 2 years ago - at 04/11/2024 06:05PM

System response time has been brought back to normal levels. We will continue to monitor.

almost 2 years ago - at 04/11/2024 07:10PM

Response times have been fluctuating and we are actively working on stabilizing the impact. More updates to follow.

almost 2 years ago - at 04/11/2024 09:06PM

Senior Care EHR is having periods of inaccessibility. To stabilize the system, we will be taking 1 hour of unplanned outage during the maintenance time noted below.

UK Time: Thursday, April 11, 2024 10:30PM - 11:30PM
Eastern Time: Thursday, April 11, 2024 05:30PM - 06:30PM
Central Time: Thursday, April 11, 2024 04:30PM - 05:30PM
Mountain Time: Thursday, April 11, 2024 03:30PM - 04:30PM
Pacific Time: Thursday, April 11, 2024 02:30PM - 03:30PM
Alaska Time: Thursday, April 11, 2024 01:30PM - 02:30PM
Hawaii Time: Thursday, April 11, 2024 12:30PM - 01:30PM

We apologize for any inconvenience this may cause. Thank you for your understanding.

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