Outage in Polar

Data not downloadable for AccessLink Partners - error 403

Resolved Minor
September 11, 2025 - Started about 2 months ago - Lasted about 1 month
Official incident page

Incident Report

Following the new EU Data Act legislation, we have added a Data Notice and a compulsory reading confirmation. If you run into an error 403 when downloading data, it is likely that the customer in question has not given their reading confirmation in their Polar Flow account. As defined by the EU legislation, we are unable to offer our services in case the reading confirmation is not given or if there are missing consents. Once the reading confirmation is given and customer syncs again, all data can be downloaded.
Components affected
Polar API/3rd party sync

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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 months ago - at 09/11/2025 10:50AM

Following the new EU Data Act legislation, we have added a Data Notice and a compulsory reading confirmation. If you run into an error 403 when downloading data, it is likely that the customer in question has not given their reading confirmation in their Polar Flow account. As defined by the EU legislation, we are unable to offer our services in case the reading confirmation is not given or if there are missing consents.
Once the reading confirmation is given and customer syncs again, all data can be downloaded.

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