Outage in Portnox CLEAR
Disruption of authentication services
Resolved Minor
January 04, 2024 - Started over 2 years ago
Official incident page
Official incident page
Incident Report
Today we experienced a brief disruption of portal services resulting in login issues, and inability to login for some users. This was caused by a resource issue impacting the service responsible for user data migration. The engineering team evaluated the failure and has increased resources in line with the dynamic growing need of the offering, and restored full functionality. The engineering team continues to monitor all critical services for disruptive events that may negatively impact the offering.
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RESOLVED
over 2 years ago - at 01/05/2024 04:11PM
Today we experienced a brief disruption of portal services resulting in login issues, and inability to login for some users. This was caused by a resource issue impacting the service responsible for user data migration. The engineering team evaluated the failure and has increased resources in line with the dynamic growing need of the offering, and restored full functionality. The engineering team continues to monitor all critical services for disruptive events that may negatively impact the offering.
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