Outage in Portnox CLEAR

US CLEAR Portal Service Degraded

Resolved Major
October 26, 2022 - Started about 3 years ago
Official incident page

Incident Report

We are experiencing intermittent issues with the CLEAR web portal returning the occasional 503 error. If this problem persists, we recommend either clearing your cookies, trying another web browser, or using incognito mode and trying again. Our engineering team is working closely with Microsoft to mitigate the issue. However, at this time we have no reason to believe that RADIUS services are affected. https://www.screencast.com/t/apum08f1v

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 10/27/2022 10:17PM

This incident has been resolved

MONITORING about 3 years ago - at 10/27/2022 05:18PM

A fix has been implemented and we are closely monitoring the situation.

INVESTIGATING about 3 years ago - at 10/26/2022 10:01PM

We are experiencing intermittent issues with the CLEAR web portal returning the occasional 503 error. If this problem persists, we recommend either clearing your cookies, trying another web browser, or using incognito mode and trying again.

Our engineering team is working closely with Microsoft to mitigate the issue. However, at this time we have no reason to believe that RADIUS services are affected.

https://www.screencast.com/t/apum08f1v

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