Schoology Outage History

PowerSchool Higher Ed Applicant Tracking System users experienced login errors that prevented access to the system for 7.9 hours. The issue affected a subset of users, and teams worked directly with impacted clients to resolve the problem. The incident was fully resolved after the technical teams identified and fixed the underlying cause.

PowerSchool eSchoolPlus SIS users experienced 502 Bad Gateway errors that prevented them from logging into the system for 5.7 hours. The technical team identified the root cause and implemented a fix, with some intermittent errors occurring during the resolution process. The incident was fully resolved after monitoring confirmed system stability.

Users experienced a major outage with Performance Matters where they were unable to load the Unify Portal or access the right-hand menu. The service team deployed a fix to production that resolved the loading and menu access issues. The incident lasted 3.9 hours from initial reports to full resolution.

Schoology's Special Programs service experienced a major outage lasting 25.4 hours, preventing users in the East region from logging in due to authentication errors. The engineering team deployed a fix to production that resolved the login issues. The incident was fully resolved after a monitoring period to ensure stable performance.

PowerSchool SIS users hosted in the Azure East region were unable to access the SIS application for 67.2 hours due to issues with the Azure East virtual machines. The incident was resolved by applying fixes to the affected VMs and applications, with most instances restored progressively and full service recovery confirmed after monitoring.

Schoology experienced a major outage affecting Google and OneDrive assignment integrations as well as SIS integrations for 17.7 hours. The issue prevented users from accessing critical integration functionality within the platform. The problem was identified, fixed, and resolved with continued monitoring to ensure stable performance.

Schoology experienced a major incident where search functionality within Chalk.com was completely broken for customers using the Curriculum & Instructions service. The issue prevented users from performing any searches within the platform for 9.2 hours. The problem was resolved through a production fix deployment, with search performance gradually returning to normal before full functionality was restored.

Schoology experienced a major service incident affecting the Curriculum & Instructions component, preventing customers from using search functionality within Chalk.com. The issue lasted 6 minutes and was actively investigated by the team. The incident status shows it was being investigated with regular updates provided during the resolution process.