Outage in PPRO

LATAM Processing: Partial Service Disruption

Resolved Major
July 19, 2025 - Started 3 months ago - Lasted 30 minutes
Official incident page

Incident Report

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.
Components affected
PPRO LATAM Processing

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/18/2025 10:44PM

The external service disruption of LATAM Processing has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

IDENTIFIED 3 months ago - at 07/18/2025 10:20PM

The identified external issue is still ongoing and technical teams of LATAM Processing are continuing to work towards resolving the situation.

IDENTIFIED 3 months ago - at 07/18/2025 10:18PM

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

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