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Outage in PPRO

Billing Platform: Partial Service Disruption - Delivery of billing files

Resolved Major
July 21, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We would like to inform you that there is a delay in the delivery of the billing files. Our team has identified the issue and is currently working on a resolution. We understand the importance of timely access to this information and are making it a priority to restore delivery as soon as possible. We will keep you updated and notify you once the files are available. We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any questions or require further assistance.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/21/2025 12:53PM

We’re pleased to inform you that the issue causing the delay in the delivery of billing files has been resolved. The files have now been successfully delivered and are available for your processing.

We apologize again for any inconvenience this may have caused and appreciate your patience and understanding while we worked to resolve the matter.

IDENTIFIED 10 months ago - at 07/21/2025 11:32AM

Please note that this delay may impact the timing of subsequent processes, including the availability of funds on your side. We understand the importance of timely delivery and are treating this matter with the highest priority.

We will keep you updated and inform you as soon as the files are available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience.

IDENTIFIED 10 months ago - at 07/21/2025 10:52AM

We would like to inform you that there is a delay in the delivery of the billing files. Our team has identified the issue and is currently working on a resolution.

We understand the importance of timely access to this information and are making it a priority to restore delivery as soon as possible. We will keep you updated and notify you once the files are available.

We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any questions or require further assistance.

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