Outage in PPRO

Bancontact: Partial Service Disruption - Hipay

Resolved Major
August 03, 2025 - Started about 11 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.
Components affected
PPRO Bancontact
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 08/03/2025 08:41PM

The external service disruption of Bancontact - Hipay has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

INVESTIGATING about 11 hours ago - at 08/03/2025 05:07PM

The investigation of the Partial Service Disruption of Bancontact - Hipay is still ongoing. Please refer to our official Email Service Announcements for further details.

IDENTIFIED about 11 hours ago - at 08/03/2025 05:00PM

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

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