Outage in PPRO

Bancontact | ING BELGIUM NV/SA | Partial Service Degradation

Resolved Major

March 18, 2026 - Started 17 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

PPRO's monitoring system detected a partial service degradation affecting Bancontact payment processing. The degradation lasted 2.5 hours while support teams investigated and collaborated with external providers to resolve the issue. Service was restored and returned to normal performance parameters.

The PPRO monitoring system has detected a Partial Service Degradation of Bancontact which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Components affected

PPRO Bancontact

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 03/19/2026 01:41AM

The service degradation of Bancontact has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

IDENTIFIED 17 days ago - at 03/18/2026 11:14PM

This degradation has been identified and is under investigation. Our support teams are actively working on the issue and, where applicable, collaborating with external providers to determine the cause and resolution steps.

INVESTIGATING 17 days ago - at 03/18/2026 11:13PM

The PPRO monitoring system has detected a Partial Service Degradation of Bancontact which we are currently investigating. Please refer to our official Email Service Announcements for further details.

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