Outage in PreVeil
AWS outage
Resolved MinorIncident Report
:warning: Service Advisory: AWS Outage Causing Major Disruption to PreVeil Express
As of October 20, 2025, PreVeil is experiencing significant service disruption due to a widespread outage in Amazon Web Services (AWS), specifically in the US-EAST-1 region. This incident is impacting numerous global platforms and has caused a major outage for PreVeil Express.
Current Impact:
- PreVeil Express is experiencing a full service outage. Users may be unable to access their accounts or send secure messages at this time.
- Other internal services are also affected, resulting in intermittent slowness and degraded performance across the platform.
What we know: AWS has attributed the issue to a DNS resolution failure affecting core infrastructure. While they are seeing signs of recovery, full restoration is still in progress. Our engineering team is actively monitoring the situation and working to mitigate downstream effects.
We will continue to post updates here as the situation evolves. We appreciate your patience and understanding as we work through this third-party disruption.
—The PreVeil Team
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/20/2025 11:28PM
This incident has been resolved.
MONITORING
4 months ago - at 10/20/2025 09:20PM
PreVeil services are now operational. Please let us know if you have any problems with accessing PreVeil.
INVESTIGATING
4 months ago - at 10/20/2025 04:37PM
Failures cascaded down onto our Kubernetes cluster impacting our load balancer deployment. We are weighting options to make it work again by understanding what is failing from AWS.
INVESTIGATING
4 months ago - at 10/20/2025 03:25PM
:warning: Service Advisory: AWS Outage Causing Major Disruption to PreVeil Express
As of October 20, 2025, PreVeil is experiencing significant service disruption due to a widespread outage in Amazon Web Services (AWS), specifically in the US-EAST-1 region. This incident is impacting numerous global platforms and has caused a major outage for PreVeil Express.
Current Impact:
- PreVeil Express is experiencing a full service outage. Users may be unable to access their accounts or send secure messages at this time.
- Other internal services are also affected, resulting in intermittent slowness and degraded performance across the platform.
What we know: AWS has attributed the issue to a DNS resolution failure affecting core infrastructure. While they are seeing signs of recovery, full restoration is still in progress. Our engineering team is actively monitoring the situation and working to mitigate downstream effects.
We will continue to post updates here as the situation evolves. We appreciate your patience and understanding as we work through this third-party disruption.
—The PreVeil Team
Latest PreVeil outages
API slowness - 3 months ago
New account claim and account recovery functions are not working - almost 2 years ago
PreVeil express emails not working in all cases - about 2 years ago
New account creation and pending email notifications are not working - over 2 years ago
Partial AWS Network outage - over 2 years ago
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