Outage in PreVeil
New account claim and account recovery functions are not working
Resolved MajorIncident Report
There is an issue with sending verification emails to users which causes users not to receive account verification emails. This affects new account claims and account recovery.
We are working on resolving this issue and will update as soon as the issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 05/01/2024 02:42PM
This issue has now been resolved. If you still encounter this issue please contact support@preveil.com.
INVESTIGATING
almost 2 years ago - at 05/01/2024 01:56PM
There is an issue with sending verification emails to users which causes users not to receive account verification emails. This affects new account claims and account recovery.
We are working on resolving this issue and will update as soon as the issue is resolved.
Latest PreVeil outages
API slowness - 3 months ago
AWS outage - 4 months ago
PreVeil express emails not working in all cases - about 2 years ago
New account creation and pending email notifications are not working - over 2 years ago
Partial AWS Network outage - over 2 years ago
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