Outage in PreVeil
Backend performance and reachability issues
Resolved MinorIncident Report
Some customers are reporting backend connectivity failures or slowness. Initial analysis shows that some components on the backend are experiencing heavy loads. We are actively investigating the issue and will provide updates here.
Components affected
PreVeil Mail PreVeil Outlook Add-in PreVeil Updater/installer PreVeil Key Menu PreVeil Backend PreVeil Admin Console PreVeil Drive PreVeil Findersync PreVeil Gmail PluginTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/17/2026 08:59PM
The backend issues have been fixed and performance should be back to normal.
INVESTIGATING
1 day ago - at 04/17/2026 07:06PM
Some customers are reporting backend connectivity failures or slowness. Initial analysis shows that some components on the backend are experiencing heavy loads. We are actively investigating the issue and will provide updates here.
Latest PreVeil outages
PreVeil email services may not work for people accessing emails via Outlook, Mac mail and other MUAs - about 1 month ago
API slowness - 5 months ago
AWS outage - 6 months ago
New account claim and account recovery functions are not working - almost 2 years ago
PreVeil express emails not working in all cases - about 2 years ago
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