Outage in PreVeil

New account creation and pending email notifications are not working

Resolved Major

November 06, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have noticed that mails from the PreVeil backend to users’ unencrypted email accounts are not being delivered. As a result, the following services are impacted: (1) creation of new accounts, (2) account recovery using recovery groups and (3) unread email notifications. We are working to fix this as soon as possible and will provide updates. Note that the normal use of PreVeil such as sending/receiving encrypted emails and the drive functionality are NOT IMPACTED by this.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/07/2023 12:03AM

The issue of outbound unencrypted emails is resolved. Account creation, recovery and unread mail notifications should be working as expected. Please contact PreVeil Support if you see any issues.

INVESTIGATING over 2 years ago - at 11/06/2023 06:21PM

We have noticed that mails from the PreVeil backend to users’ unencrypted email accounts are not being delivered. As a result, the following services are impacted: (1) creation of new accounts, (2) account recovery using recovery groups and (3) unread email notifications. We are working to fix this as soon as possible and will provide updates.

Note that the normal use of PreVeil such as sending/receiving encrypted emails and the drive functionality are NOT IMPACTED by this.

Latest PreVeil outages

Backend performance and reachability issues - 1 day ago

PreVeil email services may not work for people accessing emails via Outlook, Mac mail and other MUAs - about 1 month ago

API slowness - 5 months ago

AWS outage - 6 months ago

New account claim and account recovery functions are not working - almost 2 years ago

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