Outage in PreVeil
New account creation and pending email notifications are not working
Resolved MinorIncident Report
We have noticed that mails from the preveil backend to users' unencrypted email accounts are not being delivered. This will prevent creation of new accounts and account recovery using recovery groups. ALso unread email notifications are not being delivered. We are working to fix this as soon as possible and will provide updates. Normal use pf PreVeil functions other than the above are not impacted.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/22/2023 06:19PM
The issue of outbound unencrypted emails is resolved. Please contact PreVeil Support if you see any issues.
INVESTIGATING
over 2 years ago - at 09/22/2023 12:40PM
We have noticed that mails from the preveil backend to users' unencrypted email accounts are not being delivered. This will prevent creation of new accounts and account recovery using recovery groups. ALso unread email notifications are not being delivered. We are working to fix this as soon as possible and will provide updates. Normal use pf PreVeil functions other than the above are not impacted.
Latest PreVeil outages
API slowness - 3 months ago
AWS outage - 4 months ago
New account claim and account recovery functions are not working - almost 2 years ago
PreVeil express emails not working in all cases - about 2 years ago
New account creation and pending email notifications are not working - over 2 years ago
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