Outage in Primer
3DS degradation
Resolved Minor
July 15, 2026 - Started 19 days ago
- Lasted about 2 hours
Incident Report
We are experiencing issues with 3DS payments . We will provide further details as it becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
19 days ago - at 07/15/2026 08:37AM
We are seeing Mastercard 3DS recover, but we will continue to monitor the situation closely until Mastercard confirms the incident is fully resolved.
MONITORING
19 days ago - at 07/15/2026 08:02AM
Our 3DS provider has confirmed the issue is a network-side incident on Mastercard's side. Mastercard's teams are actively investigating and will provide an update as soon as possible. We will update this page as we hear more.
IDENTIFIED
19 days ago - at 07/15/2026 07:39AM
We have identified the cause of the issue. It only affects payments made with Mastercard cards and is due to a problem with our 3DS provider. We are working with the provider to resolve it as quickly as possible.
INVESTIGATING
19 days ago - at 07/15/2026 07:31AM
We are experiencing issues with 3DS payments . We will provide further details as it becomes available.
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