Outage in Prisma by Palo Alto

Stale data or no data being rendered within Strata Cloud Manager Observability Pages

Resolved Minor
June 08, 2024 - Started over 1 year ago - Lasted about 16 hours
Official incident page

Incident Report

The Engineering team detected an issue affecting the Observability pages within the Strata Cloud Manager. The issue started around June 6, 07:00 PM UTC and the issue was mitigated via automation. The fix is being rolled out by the Engineering team and the SRE team and is scheduled to complete by June 8, 07:00 AM UTC. There has been no impact to the dataplane or to the commits to the cloud. This issue however has resulted in users seeing stale data or periods of time where no data was rendered within the Observability pages of Strata Cloud Manager, therefore triggering false alarms through email and/or Insights. We apologize for the inconvenience. Please feel free to reach out to the support team or to your Customer Success representatives, if you have any questions. The next update will be shared by June 8, 02:00 PM UTC or before.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/08/2024 03:57PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/08/2024 12:05AM

The Engineering team detected an issue affecting the Observability pages within the Strata Cloud Manager. The issue started around June 6, 07:00 PM UTC and the issue was mitigated via automation. The fix is being rolled out by the Engineering team and the SRE team and is scheduled to complete by June 8, 07:00 AM UTC. There has been no impact to the dataplane or to the commits to the cloud. This issue however has resulted in users seeing stale data or periods of time where no data was rendered within the Observability pages of Strata Cloud Manager, therefore triggering false alarms through email and/or Insights.
We apologize for the inconvenience. Please feel free to reach out to the support team or to your Customer Success representatives, if you have any questions. The next update will be shared by June 8, 02:00 PM UTC or before.

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