Outage in Prisma by Palo Alto

Stale data or no data being rendered within Strata Cloud Manager Observability Pages

Resolved Minor
June 08, 2024 - Started 7 months ago - Lasted about 16 hours
Official incident page

Need to monitor Prisma by Palo Alto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Prisma by Palo Alto, and never miss an outage again.
Start Free Trial

Outage Details

The Engineering team detected an issue affecting the Observability pages within the Strata Cloud Manager. The issue started around June 6, 07:00 PM UTC and the issue was mitigated via automation. The fix is being rolled out by the Engineering team and the SRE team and is scheduled to complete by June 8, 07:00 AM UTC. There has been no impact to the dataplane or to the commits to the cloud. This issue however has resulted in users seeing stale data or periods of time where no data was rendered within the Observability pages of Strata Cloud Manager, therefore triggering false alarms through email and/or Insights. We apologize for the inconvenience. Please feel free to reach out to the support team or to your Customer Success representatives, if you have any questions. The next update will be shared by June 8, 02:00 PM UTC or before.
Components affected
Prisma by Palo Alto Prisma Access Insights Prisma by Palo Alto Prisma Access ADEM
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 06/08/2024 03:57PM

This incident has been resolved.

MONITORING 7 months ago - at 06/08/2024 12:05AM

The Engineering team detected an issue affecting the Observability pages within the Strata Cloud Manager. The issue started around June 6, 07:00 PM UTC and the issue was mitigated via automation. The fix is being rolled out by the Engineering team and the SRE team and is scheduled to complete by June 8, 07:00 AM UTC. There has been no impact to the dataplane or to the commits to the cloud. This issue however has resulted in users seeing stale data or periods of time where no data was rendered within the Observability pages of Strata Cloud Manager, therefore triggering false alarms through email and/or Insights.
We apologize for the inconvenience. Please feel free to reach out to the support team or to your Customer Success representatives, if you have any questions. The next update will be shared by June 8, 02:00 PM UTC or before.

Latest Prisma by Palo Alto outages

SCM Command Center Dashboards on US Prod Environment Impaired - 8 days ago
SCM Visibility Pages were impacted due to a GCP Outage in Americas - from 5:30 PM UTC - 12 days ago
Palo Alto Networks Cloud Operations is impacted due to a GCP Outage in Americas - Hood, elcapitan (US) region from 5:30 PM UTC - 13 days ago
Prisma Access Service Degradation Affecting New Onboardings, Autoscale, and Dataplane Upgrades - 26 days ago
Upcoming November 18, 2024 Deadline for User-ID and Terminal Server (TS) Agent Certificate Expiration - about 1 month ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE