Outage in Prisma by Palo Alto

Prisma Access - Intermittent connectivity degradation in Europe

Resolved Minor
April 28, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified the root cause of the issue and we will provide another update by 15:00:00 PM UTC with further details. Customer Impact Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access. Workaround No at this moment.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/28/2025 03:59PM

This incident has been resolved.

IDENTIFIED 3 days ago - at 04/28/2025 12:29PM

We have identified the root cause of the issue and we will provide another update by 15:00:00 PM UTC with further details.

Customer Impact
Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.

Workaround
No at this moment.

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