Outage in Prisma by Palo Alto

Strata Cloud Manager visibility pages ('Command Center' and 'Activity Insights') show stale or no data for last 24hrs for some of the customers in US and SG CDL regions.

Resolved Minor
July 18, 2024 - Started 10 months ago - Lasted 4 days
Official incident page

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Outage Details

We are currently experiencing an issue where the visibility pages, 'Command Center' and 'Activity Insights', within the Strata Cloud Manager could potentially render stale or no data for the last 24hrs for a few customers who have onboarded within the US and the Singapore CDL regions. The issue is actively being looked into by the Engineering team and the SRE team. We apologize for the inconvenience and we appreciate your patience while the teams are working towards remediating the issue. The next update will be provided by July 19, 1 AM UTC
Components affected
Prisma by Palo Alto Singapore - APAC Prisma by Palo Alto United States - AMER
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/22/2024 07:34PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 07/19/2024 07:10PM

The issue has been identified and the fix being deployed across the affected US and Singapore CDL regions. The next update will be shared by July 20, 1:00 AM UTC

INVESTIGATING 10 months ago - at 07/19/2024 02:42AM

The Engineering team are continuing to investigate the issue and to release an interim fix. The next update will be shared by July 19, 5 PM UTC

INVESTIGATING 10 months ago - at 07/18/2024 09:22PM

We are currently experiencing an issue where the visibility pages, 'Command Center' and 'Activity Insights', within the Strata Cloud Manager could potentially render stale or no data for the last 24hrs for a few customers who have onboarded within the US and the Singapore CDL regions. The issue is actively being looked into by the Engineering team and the SRE team. We apologize for the inconvenience and we appreciate your patience while the teams are working towards remediating the issue. The next update will be provided by July 19, 1 AM UTC

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