Outage in Prisma by Palo Alto

Prisma Access - Intermittent data plane connectivity degradation

Resolved Minor
October 30, 2024 - Started about 2 months ago - Lasted about 16 hours
Official incident page

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Outage Details

Prisma Access is currently experiencing an issue on data plane connectivity. We are actively working on this issue and will provide another update by UTC 10/30/2024 01:00 with further details. Customer Impact Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access. Workaround None at this moment.
Components affected
Prisma by Palo Alto Australia South
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 04:22PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/30/2024 03:02AM

A fix has been implemented and we are monitoring the results.

MONITORING about 2 months ago - at 10/30/2024 01:34AM

The issue has been mitigated, and our team is currently monitoring the results to ensure stability.

The next update will be provided at 03:00 UTC

IDENTIFIED about 2 months ago - at 10/30/2024 01:04AM

We have identified the root cause of the issue and actively working with cloud provider side. we will provide another update by 10/30/2024 02:00 with further details.

Customer Impact
Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.

Workaround
No at this moment.

INVESTIGATING about 2 months ago - at 10/30/2024 01:03AM

We are continuing to investigate the issue. The next update will be at 02:00 UTC.

INVESTIGATING about 2 months ago - at 10/30/2024 12:05AM

Prisma Access is currently experiencing an issue on data plane connectivity. We are actively working on this issue and will provide another update by UTC 10/30/2024 01:00 with further details.

Customer Impact
Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.

Workaround
None at this moment.

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