Outage in Prisma by Palo Alto
Prisma Access - Intermittent data plane connectivity degradation
Resolved Minor
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Outage Details
Prisma Access is currently experiencing an issue on data plane connectivity. We are actively working on this issue and will provide another update by UTC 10/30/2024 01:00 with further details.
Customer Impact
Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.
Workaround
None at this moment.
Components affected
Prisma by Palo Alto Australia SouthLatest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 10/30/2024 04:22PM
This incident has been resolved.
MONITORING
11 months ago - at 10/30/2024 03:02AM
A fix has been implemented and we are monitoring the results.
MONITORING
11 months ago - at 10/30/2024 01:34AM
The issue has been mitigated, and our team is currently monitoring the results to ensure stability.
The next update will be provided at 03:00 UTC
IDENTIFIED
11 months ago - at 10/30/2024 01:04AM
We have identified the root cause of the issue and actively working with cloud provider side. we will provide another update by 10/30/2024 02:00 with further details.
Customer Impact
Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.
Workaround
No at this moment.
INVESTIGATING
11 months ago - at 10/30/2024 01:03AM
We are continuing to investigate the issue. The next update will be at 02:00 UTC.
INVESTIGATING
11 months ago - at 10/30/2024 12:05AM
Prisma Access is currently experiencing an issue on data plane connectivity. We are actively working on this issue and will provide another update by UTC 10/30/2024 01:00 with further details.
Customer Impact
Some of users may be experiencing intermittent connectivity degradation on inter region, mobile users and remote networking functions for Prisma Access.
Workaround
None at this moment.
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