Outage in Prisma by Palo Alto
DLP Service Degradation
Resolved MinorIncident Report
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact:
Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause:
An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation:
The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps:
We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
Components affected
Prisma by Palo Alto US Central Prisma by Palo Alto Canada East Prisma by Palo Alto US East Prisma by Palo Alto US Gov West Prisma by Palo Alto Brazil South Prisma by Palo Alto US Southwest Prisma by Palo Alto US Northwest Prisma by Palo Alto US Gov East Prisma by Palo Alto US Southeast Prisma by Palo Alto US SouthNeed to monitor Prisma by Palo Alto outages?
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/18/2025 04:49PM
This incident has been resolved.
MONITORING
10 months ago - at 05/28/2025 11:30PM
We are continuing to monitor for any further issues.
MONITORING
10 months ago - at 05/28/2025 10:44PM
We are continuing to monitor for any further issues.
MONITORING
10 months ago - at 05/28/2025 10:43PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 months ago - at 05/28/2025 10:42PM
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact:
Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause:
An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation:
The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps:
We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
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