Outage in Prisma by Palo Alto
Missing user information for customers using CIE with On-Premise Active Directory and with cross domain references
Resolved MinorIncident Report
Prisma Access customers using CIE with On-Prem AD and cross-domain references may see users missing post CIE full sync. The engineering team and the SRE team are actively working on addressing this issue. The next update will be shared by Nov 17 02:30 AM UTC.
Need to monitor Prisma by Palo Alto outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 11/17/2025 01:55AM
Our Engineering team has resolved the issue.
If you continue to experience any problems, please open a ticket with our support team.
IDENTIFIED
13 days ago - at 11/16/2025 10:39PM
Prisma Access customers using CIE with On-Prem AD and cross-domain references may see users missing post CIE full sync. The engineering team and the SRE team are actively working on addressing this issue. The next update will be shared by Nov 17 02:30 AM UTC.
Latest Prisma by Palo Alto outages
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
