Login Failures on Prisma Browser Version 142.28.5.176

The issue is now resolved.
Fixed version deployed: 142.28.6.176

A fix has been implemented and we are monitoring the results.
If the issue persists, please restart the browser.

We have identified the root cause of the login failures affecting Browser Version 142.28.5.176. A fix has been developed and is currently undergoing internal testing and validation. We will begin rolling this out to production once testing is complete.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Update: We are currently investigating an issue affecting users on Browser Version 142.28.5.176 (released on November 18, 2025).

Impact: Users on this specific version may experience login failures if the browser is unable to successfully collect device posture data.

Current Status: Our engineering team is actively developing an intermediate fix to resolve this issue. This fix will be applied on our end; no further browser update or download will be required from the user side once the fix is deployed.

Workaround:
If you are not able to login, you can go to the troubleshoot page and click on Quick Actions, and then click on "Clear all engine files and reload: Hard Reset"
If that doesn't work, please restart your machine. This will re-initialize the posture data collection service and allow you to log in successfully while we finalize the permanent fix.