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This incident has been resolved.
The issue has been identified and the fix to the affected nodes are being rolled out.
Status: Investigating
Time: November 24, 2025 - 11:57 AM CST (Current Time)
We are currently investigating a cloud networking issue that is affecting a small, specific set of subnets.
Key Details & Impact
Affected Components: The issue impacts backhaul traffic from the following Security Processing nodes to the Service Connection nodes:
Gateways
Portals
Explicit Proxy
Remote Network
Timeframe of Impacted Nodes: This specifically affects nodes that were onboarded after November 21, 2025 and isolated to these set of subnets alone.
Dataplane Impact: There is no dataplane impact for any nodes that were onboarded before November 21, 2025. There is also no impact to the nodes that have been onboarded after November 21, 2025 that are on the subnets unaffected by this issue.
Remediation in Place:
New Onboarding: We have implemented a temporary remediation measure that blocks the affected subnets from being consumed for new onboarding. This prevents further systems from being exposed to the issue.
We appreciate your patience as our teams continue investigating the root cause and working diligently on a permanent fix. We will provide the next update as soon as significant new information is available.
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