Outage in Prisma by Palo Alto

[PROD] [TEST INCIDENT ONLY] Prisma Colo Connect Issue (SP-249) : Prisma Access Colo-Connect

Resolved Minor
November 24, 2025 - Started 5 days ago - Lasted 5 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting Prisma Access Colo-Connect Status: Investigating Severity: Degraded Affected Locations: Jakarta, Mumbai, Singapore, Tokyo Customer Impact: NO Impact, Testing new incident creation Workaround: NO Workaround, Testing We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/24/2025 11:39PM

Update: Status changed to Resolved.

Status: Resolved
Affected Locations: Global

Thank you for your patience.

IDENTIFIED 5 days ago - at 11/24/2025 11:34PM

We are currently investigating an issue affecting Prisma Access Colo-Connect

Status: Investigating
Severity: Degraded
Affected Locations: Jakarta, Mumbai, Singapore, Tokyo
Customer Impact: NO Impact, Testing new incident creation
Workaround: NO Workaround, Testing

We will provide updates as we learn more.

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