Outage in Prisma by Palo Alto

PAB - EU + US - console access is down , end user access if fully operational (SP-270) : Prisma Browser

Resolved Minor
December 14, 2025 - Started about 12 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting Admin Console Status: Monitoring Severity: Degraded Affected Locations: Ashburn Customer Impact: Admin console is down in EU + US end user access if fully operational  Workaround: fixing the issue We are continuing to monitor the situation.

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 12/14/2025 11:25AM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

Thank you for your patience.

MONITORING about 11 hours ago - at 12/14/2025 11:13AM

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.

MONITORING about 12 hours ago - at 12/14/2025 11:04AM

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.

MONITORING about 12 hours ago - at 12/14/2025 10:53AM

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.

MONITORING about 12 hours ago - at 12/14/2025 10:43AM

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.

MONITORING about 12 hours ago - at 12/14/2025 10:41AM

Update: Changes to Customer Impact.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.

MONITORING about 12 hours ago - at 12/14/2025 10:40AM

We are currently investigating an issue affecting Admin Console

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn
Customer Impact: Admin console is down in EU + US end user access if fully operational 
Workaround: fixing the issue

We are continuing to monitor the situation.

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