Outage in Prisma by Palo Alto

SDWAN UI, Device Status, Metrics and Stats for US region (SP-547) : Prisma SDWAN

Resolved Minor

March 06, 2026 - Started 6 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

Prisma SDWAN experienced a 103.7-hour outage affecting device status monitoring, application statistics, flow data access, and UI portal functionality in the US region, specifically impacting Columbus, Ohio and Oregon locations. Users were unable to access critical network monitoring capabilities and dashboard features throughout the incident duration. The issue was resolved after extended investigation and monitoring phases, with no workaround available during the outage period.

We are currently investigating an issue affecting Device Status, Metrics & Stats, UI & Portal Access Status: Investigating Severity: Degraded Affected Locations: Columbus, Ohio, Oregon Customer Impact: Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data, Device Status, and UI in US region for SDWAN. Workaround: No workaround We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/11/2026 05:01AM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Columbus, Ohio, Oregon
Customer Impact: Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data, Device Status, and UI in US region for SDWAN.
Workaround: No workaround

Thank you for your patience.

MONITORING 6 days ago - at 03/06/2026 11:36PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Columbus, Ohio, Oregon
Customer Impact: Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data, Device Status, and UI in US region for SDWAN.
Workaround: No workaround

We are continuing to monitor the situation.

IDENTIFIED 6 days ago - at 03/06/2026 09:22PM

We are currently investigating an issue affecting Device Status, Metrics & Stats, UI & Portal Access

Status: Investigating
Severity: Degraded
Affected Locations: Columbus, Ohio, Oregon
Customer Impact: Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data, Device Status, and UI in US region for SDWAN.
Workaround: No workaround

We will provide updates as we learn more.

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