Outage in Prisma by Palo Alto
Command Center and Activity Insights Impaired - US Prod (SP-545) : Strata Cloud Manager
Resolved MinorIncident Report
Summary AI Generated
Prisma by Palo Alto experienced a 32.8-hour outage affecting Command Center and Activity Insights dashboards across multiple US locations including Ashburn, Atlanta, Columbus, Dallas, and San Francisco. The dashboards rendered partial or no data starting March 5th at 17:00 PST, impacting visibility and reporting functionality. The issue was resolved on March 7th after progressing through investigation and monitoring phases.
We are currently investigating an issue affecting Visibility & Insights, Visibility & Reporting
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 05 17:00 PST.
Workaround: No workaround available at this time
We will provide updates as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/07/2026 11:51PM
Update: Status changed to Resolved.
Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 05 17:00 PST.
Workaround: No workaround available at this time
Thank you for your patience.
MONITORING
6 days ago - at 03/06/2026 10:34PM
Update: Status changed to Monitoring.
Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 05 17:00 PST.
Workaround: No workaround available at this time
We are continuing to monitor the situation.
IDENTIFIED
6 days ago - at 03/06/2026 03:02PM
We are currently investigating an issue affecting Visibility & Insights, Visibility & Reporting
Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Mar 05 17:00 PST.
Workaround: No workaround available at this time
We will provide updates as we learn more.
Latest Prisma by Palo Alto outages
Command Center and Activity Insights Impaired - US Prod (SP-549) : Strata Cloud Manager - 4 days ago
Command Center and Activity Insights Impaired - US Prod (SP-548) : Strata Cloud Manager - 5 days ago
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