Outage in Prisma by Palo Alto

Command Center and Activity Insights Impaired - US Prod (SP-272) : Strata Cloud Manager

Resolved Minor
December 18, 2025 - Started 23 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Visibility & Insights, Visibility & Reporting Status: Investigating Severity: Degraded Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST. Workaround: No workaround available at this time We will provide updates as we learn more.

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 12/18/2025 08:56PM

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.
Workaround: No workaround available at this time

Thank you for your patience.

MONITORING 22 days ago - at 12/18/2025 04:04PM

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.
Workaround: No workaround available at this time

We are continuing to monitor the situation.

IDENTIFIED 22 days ago - at 12/18/2025 05:33AM

Update: Changes to Edge Location.

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Columbus, Ohio, Council Bluffs, Dallas, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.
Workaround: No workaround available at this time

We will provide updates as we learn more.

IDENTIFIED 23 days ago - at 12/18/2025 05:23AM

Update: Changes to Edge Location.

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Los Angeles, Miami, New York, Oregon, Phoenix, San Francisco
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.
Workaround: No workaround available at this time

We will provide updates as we learn more.

IDENTIFIED 23 days ago - at 12/18/2025 03:21AM

We are currently investigating an issue affecting Visibility & Insights, Visibility & Reporting

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: Command Center and Activity Insights (Overview and Applications) dashboards are impacted. These dashboards might render partial or no data starting Dec 16 20:00 PST.
Workaround: No workaround available at this time

We will provide updates as we learn more.

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