New Onboarding, Autoscaling and Commit failures for Prisma Access App-Id Cloud Engine customers (SP-278) : Prisma Access

Update: Status changed to Resolved.

Status: Resolved
Severity: Degraded
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers who use App-ID Cloud Engine (ACE). The fix has been deployed and verified in production.
Issue fix time: Dec 29th 2025, 17:50 UTC

Please open a support case if you continue to experience any commit failures.
Workaround: No work arounds at the moment.

Thank you for your patience.

Update: Status changed to Monitoring.

Status: Monitoring
Severity: Degraded
Affected Locations: Accra, Adelaide, Almaty, Amman, Amsterdam, Andorra la Vella, Ashburn, Asuncion, Athens, Atlanta, Auckland, Bangkok, Barcelona, Berlin, Bern, Bogota, Bratislava, Brussels, Bucharest, Budapest, Buenos Aires, Cairo, Calgary, Cape Town, Caracas, Chennai, Chia, Chicago, Chisinau, Colombo, Columbus, Ohio, Copenhagen, Council Bluffs, Dakar, Dallas, Dhaka, Doha, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Guatemala City, Hamburg, Helsinki, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Kampala, Karachi, Kiev, Kuala Lumpur, Kuwait City, La Paz, Lagos, Lahore, Lima, Lisbon, Ljubljana, London, Los Angeles, Luxembourg City, Madrid, Manama, Manila, Marseille, Mexico City, Miami, Milan, Minsk, Monaco, Monterrey, Montevideo, Montreal, Moscow, Mumbai, Munich, Nairobi, New York, Oregon, Osaka, Oslo, Panama City, Paris, Perth, Phnom Penh, Phoenix, Port Moresby, Prague, Quito, Riga, Riyadh, Rome, San Francisco, San Jose, Santiago, Seoul, Singapore, Sofia, St. Ghislain, St. Petersburg, Stockholm, Sydney, São Paulo, Taipei, Tashkent, Tel Aviv, Tokyo, Toronto, Vaduz, Vienna, Vilnius, Warsaw, Yangon, Zagreb, Zurich
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers who use App-ID Cloud Engine (ACE). The fix has been deployed and verified in production.
Issue fix time: Dec 29th 2025, 17:50 UTC

Please open a support case if you continue to experience any commit failures.
Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

We are currently investigating an issue affecting Configuration

Status: Investigating
Severity: Degraded
Affected Locations: Ashburn, Atlanta, Calgary, Chicago, Columbus, Ohio, Council Bluffs, Dallas, Guadalajara, Guatemala City, Los Angeles, Mexico City, Miami, Monterrey, Montreal, New York, Oregon, Panama City, Phoenix, San Francisco, San Jose, Toronto
Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers who use App-ID Cloud Engine (ACE). The fix has been deployed and verified in production.
Issue fix time: Dec 29th 2025, 17:50 UTC

Please open a support case if you continue to experience any commit failures.
Workaround: No work arounds at the moment.

We will provide updates as we learn more.